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Returns & refunds
We will try everything to satisfy our clients when purchasing something from our store. Not satisfied with your purchase? You can return your order for an exchange or a refund.
What to do in case of return:
- Send an email to [email protected] with the reason for the return and your order number. Talk to us!
- Return the items within 14 DAYS after delivery to:
Club Frou Frou
- After receiving the items, Frou Frou will check them and will refund you within 14 days. Costs for sending them back to us are to be payed by the client. Only if we made a shipping error, the costs for returning the goods will be refunded as well.
- Sales and books can NOT be returned.
- Items from our category ‘vintage’ are sold in the state they are in and can not be returned.
- Sending costs for returns are to be payed by the client.
- Only products that are not damaged, worn or washed can be returned complete and in their original packaging. We ask that items are returned in the same condition as they were sent; clean, unworn and with all their hangtags still intact.
- We cannot be held responsible for returns that we do not receive. Please keep your proof of postage.