Terms and conditions

Business information

Club Froufrou Comm.V.

Frou Frou

Franckenstraat 13/1, 2000 Antwerpen

[email protected]


KvK 2.294.390.983

RPR Antwerpen

Article 1: General provisions

The e-commerce website of Frou Frou, a Comm.V. with its registered office at Franckenstraat 13/1, 2000 Antwerpen, VAT BE 0735717680, RPR Antwerpen (hereinafter “Frou Frou”) provides its customers with the option of buying products from its webshop.

These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Frou Frou, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by Frou Frou.

Article 2: Price

All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear.

Any shipping, reservation or administration fees that are charged must be specified separately.

Additional charges of shipping to certain countries such as customs, cannot be calculated in advance and are to be paid by the customer.

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

Article 3: Availability

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Frou Frou. With respect to the accuracy and completeness of the provided information, Frou Frou is solely bound to obligation of means. Frou Frou is in no way liable in event of obvious material or printing errors.

If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.

The product selection is valid while stocks last and may at any time be changed or withdrawn by Frou Frou. Frou Frou cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

The webshop can be found on www.froufrou.online. Your selected items can be found in the shopping cart. The total price both incl. and excl. VAT can be found there. If you have a voucher code, you can put it in here. Depending on the product size and shipping address, you can find one or more shipping methods to choose from. Here different payment methods are also visible.

The Customer may choose between the following payment methods provided by Mollie b.v.:

  • by debet card
  • by credit card
  • via bank transfer

After payment the goods will be prepared for sending. For further description of this process, we would like to refer to our next section .

Frou Frou is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.

Article 5: Delivery and execution of the agreement

After receiving the payment, we will ship the products as quickly as possible. An order confirmation and sending confirmation will be sent to the customer.

Articles ordered via this webshop will be delivered in Belgium, Europe and worldwide.

For orders worldwide, please contact us at [email protected]. We will find out the possibilities, the best and cheapest way to get your favorites delivered on your doorstep!

Sending costs are mentioned per product as this depends on size, weight and country.

Delivery occurs by external package delivery service.

Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence or other selected delivery point within 30 days of receipt of the order.

Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to Frou Frou.The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by Frou Frou.

Article 6: Retention of title

Delivered articles remain the exclusive property of Frou Frou until the moment the Customer pays for the goods in full.

If necessary, the Customer undertakes to inform third parties of the retention of title belonging to Frou Frou, e.g. to anyone who would attempt to seize articles that are not fully paid for.

 Article 7: Return Policy

We will try everything to satisfy our clients when purchasing something from our store. Not satisfied with your purchase? You can return your order for an exchange or a refund.

What to do in case of return:

  1. Send an email to [email protected]with the reason of the return and your order number. Talk to us!
  2. Return the items within 14 DAYS after delivery to:

Club Frou Frou

Franckenstraat 13/1

2000 Antwerpen

  1. After receiving the items, Frou Frou will check them and will refund you within 14 days. Costs for sending them back to us are to be payed by the client. Only if we made a shipping error, the costs for returning the goods will be refunded as well.
  • Sales and books can NOT be returned.
  • Items from our category ‘vintage’ are sold in the state they are in and can not be returned.
  • Sending costs for returns are to be payed by the client.
  • Only products that are not damaged, worn or washed can be returned complete and in their original packaging. We ask that items are returned in the same condition as they were sent; clean, unworn and with all their hangtags still intact.
  • We cannot be held responsible for returns that we do not receive. Please keep your proof of postage.

Article 8: Guarantee

The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.

To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.

For articles purchased online and are delivered to the home of the Customer, the Customer must contact the Frou Frou customer service and to return the product at their own expense to Frou Frou.

Upon detection of a deficiency, the Customer must inform Frou Frou as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.

The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.

Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.

Article 9: Customer service

Frou Frou customer service can be reached at phone number +32 33363046, via e-mail at [email protected] or by mail at the following address Franckenstraat 13/1, 2000 Antwerpen. Any complaints can be made through the aforementioned customer services contact methods.

Article 10: Penalties for non-payment

Without prejudice to the exercise of any other rights that Frou Frou is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.

Without prejudice to the foregoing, Frou Frou is entitled to take back the unpaid or incompletely paid for articles.

Article 11: Privacy

Privacywetgeving wordt opgesteld om de privacy van burger te beschermen en te verbeteren, en om de wijze waarop gegevensbescherming wordt benaderd binnen een regio te hervormen.

De Europese Algemene verordening gegevensbescherming (AVG) werd van kracht op 25 mei 2018

The personal information you share with us is used only for the following purposes: The execution of the agreement entered into, the processing of the order, sending of newsletters, and advertising and/or marketing purpose.

You have a statutory right to access and eventually correct your personal information. Subject to proof of identity (copy of identity card), you may receive a free paper record of your personal information by sending a written, dated and signed request to Club Frou Frou Comm.v., Franckenstraat 13/1, 2000 Antwerpen. If necessary, you can also request the correction of information that is inaccurate, incomplete or irrelevant.

In the case when information is used for direct marketing purposes: You may preclude the use of your information for direct marketing purposes at no cost to yourself. To do so, you can always contact us in the aforementioned manner at Club Frou Frou Comm.v., Franckenstraat 13/1, 2000 Antwerpen.

We treat your information as confidential and shall not communicate, rent or sell it to third parties.

The Customer is responsible for maintaining the confidentiality of their login information and the use of their password. Your password is stored in encrypted form and thus Frou Frou has no access to your password.

 Frou Frou saves online (anonymous) visitor statistics in order to determine which webpages are accessed on the internet website and to what extent.

If you have any questions about this privacy statement, please contact us at [email protected].


Article 12: Use of cookies

When you visit the website, “cookies” may be stored on the hard disk of your computer. A cookie is a text file that is placed by the server of a website via the browser on your computer or on your mobile device when you access a website. Cookies cannot be used to identify individuals. A cookie can only be used to identify a device.

De privacywetgeving vereist uitleg met betrekking tot de functionele cookies in Lightspeed:

  • Lightspeed uses a simple cookie for platform stability and for cookie preferences. The cookie does not collect personal data. This cookie can not be turned of.
  • A customers cookie preferences will be stored for one year.

You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive.  To do so, you must change the settings of your browser settings (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.

If you use our website, you agree to the use of cookies.

Article 13: Invalidation - non-relinquishment

If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Frou Frou to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.

 Article 14: Amendments to the Terms

These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of Frou Frou. In case of inconsistencies, the present Terms take precedence.

Article 15: Proof

The Customer accepts that electronic communications and backups shall serve as furnishing of proof.

Article 16: Applicable law - jurisdiction

Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the Antwerp district have jurisdiction in the case of any disputes.